Right to Information

Right to Information
QLeave is committed to improving public access to information about the services we provide, our priorities, our policies and more.

To support the Queensland Government’s right to information initiative, we have developed a publication scheme that enables the proactive release of information to stakeholders.

QLeave’s publication scheme includes information that we publish on a regular basis, as well as information that has been released following the consideration of Freedom of Information (FOI) requests.

New legislation replacing the Freedom of Information Act 1992 came into effect on 1 July 2009, namely:

For more information, visit the Queensland Government's Right to Information website.

How do I make a Right to Information application?
Right to Information applications can be made be on the Queensland Government Right to Information and Information Privacy Access Applicationform (see below). The application must be:
    • in the approved form and be accompanied by the application fee
    • give sufficient information concerning the document to enable the responsible officer of the agency or the Minister to identify the document and
    • state an address to which notices under the Act may be sent to the applicant.

If the application is for access to a document containing personal information of the applicant, the applicant must provide with the application, or within 10 business days after making the application, evidence of identity or any applicant’s agent’s authorisation and evidence of the identity for the agent. Click here to open the Right to Information and Information Privacy Application form.

Applications should be sent to:
Right to Information/Information Privacy Coordinator
PO Box 512
Lutwyche QLD 4030

How much will it cost?
The application fee for requests to access documents under Right to Information is $44.85. GST is not applicable to application fees or charges.

Charges payable for processing and accessing a non-personal document are:
    • time spent in searching or retrieving a document, or making or doing things related to making a decision on an application for access - $6.95 for each 15 minutes or part thereof
    • A4 size photocopies (black and white) - $0.25 for each page
    • other forms of access – an amount that is not more than the actual cost incurred by the Authority in giving access to the document.

A charge is not payable if the total amount of time processing your application is 5 hours or less. Charges may be waived if an individual or non-profit organisation is concerned that the identified charges would cause a financial hardship.

What is a Charges Estimate Notice?
If it appears that the time spent on processing your non-personal application will be more than five hours, you will receive written notice that a charge is payable and a charges estimate notice of the amount of the charge. The Authority will advise you of your right to contend that the charge has been wrongly assessed or should not be imposed.

You have 20 business days in which to advise the Authority in writing that you:
    • agree to pay the charge
    • narrow the application
    • withdraw the application
    • contend that the charge has been wrongly assessed, or should not be imposed, or both, providing reasons.

Failure to respond within 20 days will be treated as deemed withdrawal.

A waiver of charges on grounds of financial hardship is available to individuals and non-profit organisations able to establish, on the basis of documentary evidence, that they are in financial hardship.

The criteria prescribed for determining whether individuals are in financial hardship is whether they are a holder of a concession card. “Concession card” is defined to mean a health care card or pensioner concession card issued under the Social Security Act (Cth) or a pensions concession card issued under the Veteran’s Entitlements Act 1986 (Cth).

A certified copy of your concession card (both sides) is required. If you lodge your application in person, the original concession card must be presented. An officer will take a photocopy of the card and note that the copy sighted is a copy of the original card.

If an application for waiver is posted in the mail, a certified copy of the applicant’s concession card must be enclosed. The copy may be certified by a Commissioner for Declarations, Justice of the Peace or solicitor.

Non-profit organisations
“Non-profit” organisation” means an organisation that is not carried on for the profit or gain of its individual members. For example, charities, churches, clubs, environmental protection agencies.

The criteria for establishing financial hardship include:
    • the nature and size of the organisation’s funding base
    • the amount of the organisation’s liquid funds

Documentary evidence is required to show that the organisation is not carried on for the profit or gain of its individual members and proof that the organisation is in financial hardship.

When will the application be processed?
The department must acknowledge the application within 10 business days of receipt. The department has 25 business days in which to make a decision. This period can be extended if consultation with a third party is required. You will be notified in writing of any applicable charges.

What about consultation?
When processing Right to Information applications, it may become necessary for the decision-maker to consult with a third party or parties, if the release of the documents in question may reasonably be expected to be of substantial concern to that party. While the views of the third party are taken into account, the final decision lies with the decision maker.

If the third party is dissatisfied with the decision in relation to those documents, they may seek a review of the decision. The documents in question will not be provided to the applicant until the rights of the review of the third party have expired and not been exercised or the review application is decided.

What happens when access is granted?
You will be notified in writing of the decision to grant access. If you have been granted access to documents, you will be provided with a copy of the documents or you may wish to inspect the documents. In some cases, another form may be more appropriate, such as listening to a tape recording or watching a video. If for some reason copies of documents cannot be made and sent to you, the decision maker will discuss with you how, when and where you can view the material.

What if I am refused access?
If you are refused access to a document; or the document is exempt in full or in part the Authority must give you written reasons for the decision. The Authority must also tell you of your rights of appeal.

What are my rights of appeal?
If you are not satisfied with any decision about your application, you have a choice to ask for either an internal review to the Authority or external review to the Office of the Information Commissioner.

Internal review (Optional)
If you choose the option of applying for an Internal Review you must apply to the department within 20 business days of being advised of the decision. There is no fee or charge payable by an applicant for requesting an internal review of the decision. An application for review must be in writing. A person who is not less senior to the original decision-maker will review your application and inform you of the review decision within 20 business days.

External review
You may choose to apply directly to the Office of the Information Commissioner for external review of an original decision instead of applying for internal review. Applications may be sent to the Office of the Information Commissioner, PO Box 10143, Adelaide Street, Brisbane QLD 4000.

However, if you have applied for internal review to the department and are dissatisfied with the decision, you may apply for an external review within 20 business days of the Authority’s decision. The Information Commissioner may overturn or uphold the decision made on your RTI request or try to mediate a settlement between the parties.

No fee or charge is payable for requesting an external review.

What is Information Privacy?
The Information Privacy Act 2009contains two sets of privacy principles, which regulate how personal information is collected, secured, used and disclosed by Queensland public sector agencies. The Act also provides a formal mechanism for a person to apply to access or amend their own personal information.

Click here to open the Information Privacy Amendment Application form.

Personal Information held by QLeave
QLeave collects, stores and uses client and vendor personal information required for the administration of the Contract Cleaning Industry (Portable Long Service Leave) Act 2005. Client personal information includes:
  • industry workers' personal information, for example name, address, occupation, business type, income data and work history
  • industry employers' personal information, for example name, address, occupation and business type.

Vendor personal information includes information to allow normal business processes to take place, for example name, address for payment and bank account details to allow for electronic payment of accounts.


Last modified: July 2016